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Table of Contents <Chapter title>Introduction <b>Leading Organizational Change</b> <b>A Systematic Approach to Leading Organizational Transformation</b> <b>The Nature of Change and the Eight Steps</b> <b>Two Approaches to Change</b> <b>The Eight-Step Process and the See-Feel-Change Approach</b> <b>Using This Field Guide</b> <b>Contents</b> <b>More Resources</b> <Part title>Creating a Climate for Change <Chapter title>Step One: Increase Urgency--Getting People to say "Let's do something" <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Stories to Remember from Step One of The Heart of Change</b> <b>More Resources</b> <Chapter title>Step Two: Build Guiding Teams--Finding the Right People to Make Change Happen <b>Purpose </b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Stories to Remember from Step Two of The Heart of Change </b> <b>More Resources</b> <Chapter title>Step Three: Get the Vision Right--Seeing the Future <b>Purpose </b> <b>Approach</b> <b>Outcomes </b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Checkpoint: Moving Forward or Revisiting Prior Steps?</b> <b>Stories to Remember from Step Three of The Heart of Change</b> <b>More Resources</b> <Part title>Engaging and Enabling the Whole Organization <Chapter title>Step Four: Communicate for Buy-In--Getting the Message Right and Keeping it Right <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Checkpoint: Moving Forward or Revisiting Prior Steps?</b> <b>Stories to Remember from Step Four of The Heart of Change </b> <b>More Resources</b> <Chapter title>Step Five: Enable Action--Breaking the barriers to change <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Stories to Remember from Step Five of The Heart of Change </b> <b>More Resources</b> <Chapter title>Step Six: Create Short-Term Wins--We all Need to See and Feel that we are making progress <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Stories to Remember from Step Six of The Heart of Change</b> <b>More Resources</b> <Part title>Implementing and Sustaining the Change <Chapter title>Step Seven: Don't Let Up--Being Persistant is Hard Work <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Checkpoint Before Moving to the Final Step</b> <b>Stories to Remember from Step Seven of The Heart of Change</b> <b>More Resources</b> <Chapter title>Step Eight: Make It Stick--Weaving the New Behavior into the Fabric of the Organization <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Implementation Challenges</b> <b>Gauging Effectiveness</b> <b>Suggestions for Improvement</b> <b>Communicating and Getting Feedback in This Step</b> <b>Stories to Remember from Step Eight of The Heart of Change </b> <b>More Resources</b> <Chapter Title (9)>The Final Module: Getting back to Go and Change Readiness <b>Purpose</b> <b>Approach</b> <b>Outcomes</b> <b>Key Challenges</b> <b>Gauging Change Readiness</b> <b>Reporting Change Readiness Results</b> <Chapter Title>Index
Library of Congress Subject Headings for this publication:
Organizational change.