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Chapter 1._Quality Improvement in the Modern Business Environment . PART I: STATISTICAL METHODS USEFUL IN QUALITY CONTROL AND IMPROVEMENT. Chapter 2._Modeling Process Quality. Chapter 3._Statistics and Sampling Distributions. PART II: BASIC METHODS OF STATISTICAL PROCESS CONTROL AND CAPABILITY ANALYSIS. Chapter 4._Methods and Philosophy of Statistical Process Control. Chapter 5. Control Charts for Variables. Chapter 6._Control Charts for Attributes. Chapter 7._Process and Measurement System Capability Analysis. PART III: OTHER STATISTICAL PROCESS-MONITORING AND CONTROL TECHNIQUES. Chapter 8._Cumulative Sum and Exponentially Weighted Moving Average_ Control__Charts. Chapter 9._Other Univariate Statistical Process Monitoring and Control Techniques. Chapter 10._Multivariate Process Monitoring and Control. Chapter 11._Engineering Process Control and SPC. _PART IV: PROCESS DESIGN AND IMPROVEMENT WITH DESIGNED EXPERIMENTS. Chapter 12._Factorial and Fractional Factorial Experiments for Process Design and Improvement. Chapter 13._Process Optimization with Designed Experiments. _PART V: ACCEPTANCE SAMPLING. Chapter 14._Lot-by-Lot Acceptance Sampling for Attributes. Chapter 15._Other Acceptance-Sampling Techniques. _Appendices. Answers to Selected Problems . Index.