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Preface. Acknowledgments. PART I: GETTING STARTED. 1. Creating a Seminar Business. 2. Working with Adult Audiences. 3. Recognizing Trainees' Levels of Behavior. 4. The Personality Parade: Training All Different Types of People. 5. The Pace Race: How to Train Groups with Diverse Needs. 6. Anatomy of an 8:00 a.m. Start: Finalizing On-Site Preparations. PART II: DELIVERY: THE ART OF MAKING GREAT PERSENTATIONS. 7. The Secret of Success: Selling Your Presentation. 8. Twenty-Five Tips on Maintaining Interest. 9. The Art of Effective Questioning: Getting Trainees Involved. 10. Using Visual Aids. 11. Technology and Training. 12. Giving Feedback and Coaching. 13. Tricks of the Trade. PART III: IMPROVING THE TRAINING PROCESS. 14. Inside the Mind of a Trainer: How to Present Your Best Self. 15. The Value of Good Training: Hiring Effective Trainers. 16. Avoiding the Training Trap: Problems with Relevance and Respect. 17. Developing a Training Staff. 18. Evaluation and Support. 19. Adventures in Cross-Training. Epilogue: What's Next? Index.