Table of contents for Getting started in six sigma / Michael C. Thomsett.


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Introduction- Striving for Perfection in an Imperfect World. 
 Chapter 1- The Meaning of Six Sigma. 
 Chapter 2- The Customer's Point of View. 
 Chapter 3- Outside-In Thinking. 
 Chapter 4- The Nature of Quality. 
 Chapter 5- Product and Service Defects. 
 Chapter 6- Improving Process Systems. 
 Chapter 7- Striving for Consistency. 
 Chapter 8- Expectation and Rules. 
 Glossary. 
 Index.
 


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