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Preface. Acknowledgments. Background and Introduction. Technologies Supporting VoIP. Evolution of VoIP Signaling Protocols. Criteria for Evaluating VoIP Service. A Testbed for Evaluating VoIP Service. VoIP Deployment in Enterprises. VoIP in the Public Networks. VoIP for Global Communications. Conclusions and Challenges. Appendix A. Call Progress Time Measurement in IP Telephony. Appendix B. Automation of Call Setup in IP Telephony for Tests and Measurements. Appendix C. Evaluation of VoIP Services. Glossary of Acronyms and Terms. Index.