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Part I: The World of Emotional Intelligence. 1. Emotions and Reasoning at Work. 2. An Emotional Blueprint. Part II: Understand Your Emotional Skills. 3. Read 'Em Right—Identifying Emotions. 4. Get In the Mood – Using Emotion to Facilitate Thought. 5. Crystal Ball—Understanding Emotions. 6. Once More, With Feeling—Managing Emotions. 7. Measuring Emotional Skills. Part III: Develop Your Emotional Skills. 8. Read 'Em Better—Improving Your Ability to Identify Emotions. 9. Get In the Right Mood—Improving Your Ability to Use Emotions to Facilitate Thought. 10. Polish the Crystal Ball—Improving Your Ability to Understand Emotions. 11. First Time, With Feeling—Improving Your Ability to Manage Emotions. Part IV: Apply Your Emotional Skills. 12. Applying Emotional Intelligence on Your Behalf: Inspirational Stories. 13. Applying Emotional Intelligence with Others: Inspirational Stories. 14. Building the Emotionally-Intelligent Manager. Appendix 1: Assessing Your Emotional Style. Appendix 2: Emotional Blueprint. Appendix 3: Further Reading and Updates.