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_Preface. Acknowledgments. Chapter 1. Is Your Cost System Obsolete? Chapter 2. What Constitutes a Strategic Cost System? Chapter 3. Redesign Process. Chapter 4. Conceptualizing the Cost Model Design. Chapter 5. How to Calculate Costs. Chapter 6. Costing Issues. Chapter 7. Cost Systems Setup and Test. Chapter 8. Performance Measurement and Reporting. Chapter 9. Common Pitfalls. Chapter 10. Lessons Learned. Appendix A: Examples of Terms and Definitions. Appendix B: Time-Based Capacity Models. Appendix C: Use of Monte Carlo Simulations to Set Standards. Glossary. References. Index. _