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Foreword. Acknowledgments. Introduction. Section One: Know Thy User. Part I: Bridging the Gap. Chapter 1: Goal-Directed Design. Chapter 2: Implementation Models and Mental Models. Chapter 3: Beginners, Experts, and Intermediates. Chapter 4: Understanding Users: Qualitative Research. Chapter 5: Modeling Users: Personas and Goals. Chapter 6: Scenarios: Translating Goals into Design. Chapter 7: Synthesizing Good Design: Principles and Patterns. Section Two: Designing Behavior and Form. Part II: Achieving Goals and Removing Barriers. Chapter 8: Software Posture. Chapter 9: Orchestration and Flow. Chapter 10: Eliminating Excise. Chapter 11: Navigation and Inflection. Chapter 12: Understanding Undo. Chapter 13: Rethinking Files and Save. Part III: Providing Power and Pleasure. Chapter 14: Making Software Considerate. Chapter 15: Making Software Smart. Chapter 16: Improving Data Ret rieval. Chapter 17: Improving Data Entry. Chapter 18: Designing for Different Needs. Part IV: Applying Visual Design Principles. Chapter 19: Designing Look and Feel. Chapter 20: Metaphors, Idioms, and Affordances. Section Three: Interaction Details. Part V: Mice and Manipulation. Chapter 21: Direct Manipulation and Pointing Devices. Chapter 22: Selection. Chapter 23: Drag and Drop. Chapter 24: Manipulating Controls, Objects, and Connections. Part VI: Controls and Their Behaviors. Chapter 25: Window Behaviors. Chapter 26: Using Controls. Chapter 27: Menus: The Pedagogic Vector. Chapter 28: Using Menus. Chapter 29: Using Toolbars and ToolTips. Chapter 30: Using Dialogs. Chapter 31: Dialog Etiquette. Chapter 32: Creating Better Controls. Part VII: Communicating with Users. Chapter 33: Eliminating Errors. Chapter 34: Notifying and Confirming. Chapter 35: Other Communication with Users. Chapter 36: The Installation Process. Part VIII: Designing Beyond the Desktop. Chapter 37: Designing for the Web. Chapter 38: Designing for Embedded Systems. Afterword: Dealing with the Inmates. Appendix A: Axioms. Appendix B: Design Tips. Appendix C: Bibliography Index.