Table of contents for About face 2.0 : the essentials of interaction design / Alan Cooper.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

 Section One: Know Thy User. 
 Part I: Bridging the Gap. 
 Chapter 1: Goal-Directed Design. 
 Chapter 2: Implementation Models and Mental Models. 
 Chapter 3: Beginners, Experts, and Intermediates. 
 Chapter 4: Understanding Users: Qualitative Research. 
 Chapter 5: Modeling Users: Personas and Goals. 
 Chapter 6: Scenarios: Translating Goals into Design. 
 Chapter 7: Synthesizing Good Design: Principles and Patterns. 
 Section Two: Designing Behavior and Form. 
 Part II: Achieving Goals and Removing Barriers. 
 Chapter 8: Software Posture. 
 Chapter 9: Orchestration and Flow. 
 Chapter 10: Eliminating Excise. 
 Chapter 11: Navigation and Inflection. 
 Chapter 12: Understanding Undo. 
 Chapter 13: Rethinking Files and Save. 
 Part III: Providing Power and Pleasure. 
 Chapter 14: Making Software Considerate. 
 Chapter 15: Making Software Smart. 
 Chapter 16: Improving Data Ret rieval. 
 Chapter 17: Improving Data Entry. 
 Chapter 18: Designing for Different Needs. 
 Part IV: Applying Visual Design Principles. 
 Chapter 19: Designing Look and Feel. 
 Chapter 20: Metaphors, Idioms, and Affordances. 
 Section Three: Interaction Details. 
 Part V: Mice and Manipulation. 
 Chapter 21: Direct Manipulation and Pointing Devices. 
 Chapter 22: Selection. 
 Chapter 23: Drag and Drop. 
 Chapter 24: Manipulating Controls, Objects, and Connections. 
 Part VI: Controls and Their Behaviors. 
 Chapter 25: Window Behaviors. 
 Chapter 26: Using Controls. 
 Chapter 27: Menus: The Pedagogic Vector. 
 Chapter 28: Using Menus. 
 Chapter 29: Using Toolbars and ToolTips. 
 Chapter 30: Using Dialogs. 
 Chapter 31: Dialog Etiquette. 
 Chapter 32: Creating Better Controls. 
 Part VII: Communicating with Users. 
 Chapter 33: Eliminating Errors. 
 Chapter 34: Notifying and Confirming. 
 Chapter 35: Other Communication with Users. 
 Chapter 36: The Installation Process. 
 Part VIII: Designing Beyond the Desktop. 
 Chapter 37: Designing for the Web. 
 Chapter 38: Designing for Embedded Systems. 
 Afterword: Dealing with the Inmates. 
 Appendix A: Axioms. 
 Appendix B: Design Tips. 
 Appendix C: Bibliography 

Library of Congress subject headings for this publication: User interfaces (Computer systems)Human-computer interaction