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Part I: It in the Business Environment. 1. Introduction: Business and Information Technology. 2. Information Technologies in the Modern Organization. Part II: IT Infrastructure. 3. Computer Hardware. 4. Computer Software. 5. Managing Organizational Data and Information. 6. Telecommunications and Networks. 7. The Internet, Intranets, and Extranets. Part III: Applying IT for Competitive Advantage. 8. Functional, Enterprise, and Interorganizational Systems. 9. Electronic Commerce. 10. Computer-Based Supply Chain Management and Information Systems Integration. 11. Data, Knowledge, and Decision Support. 12. Intelligent Systems in Business. Part IV: Achieving Informational and Organizational Goals. 13. Strategic Information Systems and Reorganization. 14. Information Systems Development. 15. Implementing IT: Ethics, Impacts, and Security. Glossary. References. P Credits. Index.