Table of contents for Communicating for results in government : a strategic approach for public managers / James L. Garnett ; foreword by Dwight Waldo.


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Foreword
Part One: Understanding Communication in Public Management
1. Why Communication Is So Crucial to Government Success
2. Recognizing and Overcoming Barriers to Effective Communication
3. Applying a Strategic Model to Government Communication
Part Two: Communicating with Key Audiences to Achieve Public Management Results
4. Relating to Administrative Superiors and Elected Officials
5. Strengthening Exchanges with Subordinates
6. Improving Relationships with Colleagues and Other Agencies
7. Communicating with Government's Publics
Part Three: Crucial Issues in Government Communication
8. Communicating During Crises
9. Communicating Ethically in Government: Issues and Guidelines
10. Improving Communication Skills
 


Library of Congress subject headings for this publication: Communication in public administration