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PART I: INTRODUCTION AND QUALITY MANAGEMENT.1. History and Evolution of Quality. 2. Quality and Quality Systems. 3. The ISO 9000 Quality System. 4. Total Quality Management. PART II: STATISTICAL PROCESS CONTROL.5. Review of Fundamental Statistical Concepts. 6. Introduction to Control Charts. 7. Control Charts for Attributes. 8. Control Charts for Variables. 9. Special Control Charts. 10. Specification Limits, Tolerances. PART III: METHODS FOR QUALITY IMPROVEMENT. 11. Process Control and Improvement Techniques. 12. Industrial Experimentation. 13. Robust Design. 14. Reliability. PART IV: ACCEPTANCE SAMPLING. 15. Acceptance Sampling for Attributes. 16. Attribute Sampling Tables. 17. Acceptance Sampling by Variables. 18. Special Attribute Sampling Procedures.Appendix.Tables. Index.