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1. The Growing Need for Conflict Resolution Strategies in Higher Education 2. Why Mediation Makes Sense for Academic Organizations 3. First Steps in Building a Program 4. Identifying and Training Mediators 5. Publicizing the Program and Creating Referral Systems 6. Operating and Maintaining the Program 7. Implementing Strategies for Evaluation and Feedback 8. Expanding Conflict Management Options Beyond the Mediation Table Resources, Forms, and Documents A. Statements of Purpose for Conflict Resolution Programs B. Goals and Objectives Planning Document C. Job Descriptons for Program Personnel D. Traineed Nomination Form E. Volunteer Mediator Application Form F. Mediator Performance Evaluation Sheet G. Role Play Practice Guidelines H. Scripts for Role Play Practice I. Annotated List of Specialized Resources for Campus Mediation Training J. Resolution Agreement for a Rental Dispute K. Workshop Outline for Introductory Mediation Training L. A Mediation Referral Guide for Residential Assistants M. Case Referral Follow-up Form N. "Agreement to Mediate" Forms O. Information Sheet for Parties Preparing for Mediation P. Procedural Summary of the Case Management Process Q. Blank Mediation Agreement Form R. Post-Mediation Report Form S. Standards of Practice for Campus Mediators T. Mediation Follow-up Form