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1. Recognizing the Need for Reform 2. Identifying Responsible Leadership 3. Reaffirming Institutional Mission 4. Defining What Constitutes a Program 5. Selecting Appropriate Criteria 6. Measuring, Analyzing, Prioritizing 7. Anticipating Process Issues 8. Implementing Program Decisions 9. Achieving Strategic Balance Resource A. Outsourcing Practices in Higher Education Resource B. Sample Process AgAnda Adopted by a Land Grant University Resource C. Criteria for Measuring Administrative Programs Resource D. Case Studies: Excerpts from Implementation Plans