Table of contents for The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley ... [et al.].

Bibliographic record and links to related information available from the Library of Congress catalog

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Introduction: The Science and Art of Improvement
Part One: Introduction to Improvement
1. A Model for Improvement
2. Skills to Support Improvement
3. Examples of Improvement Efforts
Part Two: Methods for Improvement
4. Using the Model for Improvement
5. Developing a Change
6. Testing a Change
7. Implementing a Change
8. Case Studies of Improvement Efforts
Part Three: An Integrated Approach to Improvement
9. Integrating Improvement to Increase Value 
10. Eliminating Quality Problems
11. Reducing Costs while Maintaining or Improving Quality
12. Expanding Customer Expectations to Increase Demand
13. Guidance for Leaders: A Resource Guide to Change Concepts and Applications:A. Eliminate Waste B. Improve Work Flow C. Optimize Inventory D. Change the Work Environment E. Enhance the Producer/Customer Relationship F. Manage Time G. Manage Variation H. Design Systems to Avoid Mistakes I. Focus on a Product/Service

Library of Congress subject headings for this publication: Organizational effectiveness, Organizational change, Quality control