Table of contents for Seamless government : a practical guide to re-engineering in the public sector / Russell M. Linden.


Bibliographic record and links to related information available from the Library of Congress catalog


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Part One: New Realities for Public Agencies
1. The Quiet Revolution in American Government
2. The Evolution of Work in Public and Private Bureaucracies
3. A New Approach to Work: Re-Engineering and the Seamless Organization
Part Two: Re-Engineering Public Organizations: Principles, Strategies, and Guidelines
4. Principles of Re-Engineering
5. Setting the Stage for Re-Engineering
6. Re-Engineering Step-by-Step
7. Overcoming Public Sector Constraints
8. Aligning Systems to Support Seamless Work
Part Three: Pulling It All Together
9. Re-Engineering Lessons from Two Agencies
10. Getting Started on Re-Engineering
Conclusion: Working Without Walls



Library of Congress subject headings for this publication: Public administration United States, United States Politics and government, Bureaucracy United States, Reengineering (Management) United States