Table of contents for Peace skills : a manual for community mediators / Ronald S. Kraybill with Alice Frazer Evans and Robert A. Evans.

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Section One: Assumptions about Conflict and the Role of Peacebuilders
Assumptions about Conflict
Conflict Transformation
The Role of Peacebuilders
Resources for Peacebuilders
The Normality of Conflict
A Variety of Approaches
Application Exercises
Understanding Conflict and the Role of Mediation
Responses to Conflict
Sources and Types of Conflict
Approaches to Addressing Conflict
The Limits of Mediation
Justice and ?Neutrality?
Application Exercises
Section Two:  Introduction to Mediation 
Mediation: A Tool for Empowering Others
Mediation Versus Arbitration
A Four-Stage Approach to Mediation
A Mediation Tool Kit
Application Exercise
Before Mediation: Laying the Foundation
Getting the Parties to the Table
The Role of Co-Mediators
Personal Preparation
Application Exercises
The Introduction Stage: Providing Safety
Getting Off on the Right Foot
What to Say: Introductory Comments
Providing a Safe Place
Application Exercises
The Story-Telling Stage: Offering Understanding
Who Goes First?
Understanding as the Primary Goal	
Questions and Statements
Dealing with Interruptions
Dealing with Provocative Statements
Taking Notes and Listening for Issues
Building on Safety and Understanding
Application Exercises
The Problem-Solving Stage: Building Joint Ownership
Clarify the Issues
Identify Common Concerns
Select One Issue
Focus on Interests
Generate Options
Evaluate and Choose Options
Problem Solving as a Transformative Process
Application Exercises
Additional Tools for Problem Solving
Tools for Defining Problems
Tools for Breaking Impasse
Application Exercises
The Agreement Stage: Seeking Sustainability
Tips for Writing the Agreement
Presenting the Agreement
When Not to Finalize Agreements
Providing Opportunity 
Application Exercise
Moving Toward Reconciliation: Letting Go of the Past
Tell and Retell
Additional Steps
Application Exercise
Section Three:  Communication Skills and Tools
Listening Skills
Body Language
Listening as Transformation
Application Exercises
Language in Mediation
Moving from Generalities to Specifics
Laundering Language
Hearing Hidden Offers
Application Exercises
Emotions in Conflict
The Importance of Self-Awareness
A Range of Mediator Responses
Application Exercises
Section Four :  Building Peace in Communities
Designing a Peacebuilding Process
Mediation Skills and the Struggle for Justice
Extending Mediation Values into Group Conflict
The Power of Process
Principles of Good Process
Conclusion: A Transformative Process for Community Empowerment
Application Exercises

Library of Congress subject headings for this publication: Negotiation, Mediation, Conflict management