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PrefaceThe Authors Workplace Basics Advisory Panel and Skills Network Part One: Setting Standards for Competency at Work 1. The Economic Impact of Basic Skills 2. The Skills Employers Want Part Two: The Foundation: Learning How to Learn 3. Learning to Learn: Strategies for Acquiring Skills Part Three: Basic Competency Skills: Reading, Writing and Computation 4. Reading for the New Workplace 5. Writing with Impact 6. Computation in a Technological Workplace Part Four: Communication Skills: Speaking and Listening Effectively 7. Oral Communication Skills 8. Principles of Good Listening Part Five: Adaptability Skills: Solving Problems and Thinking Creatively 9. Resourcefulness 10. Creative Thinking: New Ideas for Old Problems Part Six: Developmental Skills: Managing Personal and Professional Growth 11. Self-Esteem: Confidence Leads to Competence 12. Motivation and Goal Setting: Developing a Personal Game Plan 13. Career Development: Planning for Today and Tomorrow Part Seven: Group Effectiveness Skills: Working With Others 14. Interpersonal Skills 15. Teamwork 16. Negotiation Part Eight: Influencing Skills: Making A Difference 17. Understanding Organizational Culture 18. Sharing Leadership Part Nine: A Blueprint for Success 19. Guidelines for Establishing an Effective Workplace Basics Program