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OPERATIONS IN A GLOBAL MARKET. The Nature of Operations. Business Strategy and International Competitiveness. Quality Management. Business Process Design. PRODUCT AND TRANSFORMATION SYSTEM DESIGN. Product/Service Selection and Design. The Transformation System. Facility Layout. RESOURCE MANAGEMENT PROCESSES. Forecasting. Capacity Planning. Facility Location. PRODUCT SUPPLY PROCESSES. Aggregate and Master Scheduling. Inventory Management. Planning Materials Requirements. Just-In-Time Systems. Detailed Scheduling. Project Management. Quality Control. Appendices. Bibliography. Photo and Illustration Credits. Index.