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INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT. Introduction: Business and Information Technology. Organizations and Information Technology Support. INFORMATION TECHNOLOGY INFRASTRUCTURE. Computer Hardware. Computer Software. Managing Organizational Data and Information. Telecommunications and Networks. The Internet and Intranets. APPLYING INFORMATION TECHNOLOGY FOR COMPETITIVE ADVANTAGE. Interorganizational and Global Information Systems. Functional and Enterprise Systems. Data, Knowledge, and Decision Support. Intelligent Systems in Business. Electronic Commerce. Strategic Information Systems and Reorganization. DEVELOPING AND MANAGING SYSTEMS. Information Systems Development. Implementing IT: Ethics, Impacts, and Security. Glossary. References. Index.