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FUNDAMENTAL QUALITY IMPROVEMENT AND STATISTICAL CONCEPTS. Basic Tools for Improving Quality. Basic Concepts in Statistics and Probability. CONTROL CHARTS AND PROCESS CAPABILITY. Control Charts for Measurements with Subgrouping (for One Variable). Control Charts for Measurements without Subgrouping (for One Variable). Control Charts for Attributes. Process Capability. Alternatives to Shewhart Charts. Multivariate Control Charts for Measurement Data. Miscellaneous Control Chart Topics. BEYOND CONTROL CHARTS: GRAPHICAL AND STATISTICAL METHODS. Other Graphical Methods. Linear Regression. Design of Experiments. Contributions of Genichi Taguchi and Alternative Approaches. Evolutionary Operation. Analysis of Means. Using Combinations of Quality Improvement Tools. Answers to Selected Exercises. Appendix. Indexes.