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ACQUIRING THE TOOLS OF COMMUNICATION. Communication: The Requirement of a New Century. The Keys to the Kingdom of Communication. All Communication Is Personal. The Messenger Speaks Louder Than the Message. Choosing Your Words. Communicating Without Words. COMMUNICATING IN THE WORK PLACE. Up, Down, and Across. Communicating One on One. Stop, Look--and Listen. Avoiding the Gender Trap. Cross-Cultural Communication. Power Through Telecommunication. Getting the Most from Meetings. FOCUSING YOUR COMMUNICATIONS. Focusing on the Right Audience. Focusing Your Message. Focusing Your Presentation. Focusing Your Results. PLATFORM POWER. Preparing for Your Speech. Communicating Through Images and Stories. Captivating Your Audience. Conquering the Barriers. Epilogue. Notes. Index.