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FOUNDATIONS AND TRENDS IN ACTIVITY-BASED MANAGEMENT. Tools and Techniques for Implementing Activity-Based Management (R. Holst & R. Savage). Best Practices in Activity-Based Management (M. Kolb & J. Donnelly). Convergence of Enterprise Software on Activity-Based Costing (S. Player & C. Marx). Developing Corporate Reporting Solutions (D. Sparacino, et al.). GLOBAL CASE STUDIES. Identifying the Cost of Services and Determining Customer Profitability Using Activity-Based Management: (J. de Ara?jo, et al.). Telecommunications--Facing the Challenges of Competition with Activity-Based Costing (C. Rocha, et al.). Achieving Strategic and Operational Excellence with Activity-Based Costing (R. Lacerda, et al.). Modeling for Answers with Activity-Based Costing (M. Maisonneuve & S. Mercier). Improving Profitability Through Better Decision Making (A. Peretz & J. Anderlic). Utilizing Activity-Based Management for Shared Services' Chargebacks (M. Max & C. Cobble). Improving Profitability with Activity-Based Management (I. Lacombe, et al.). Using Activity-Based Management to Support Performance Measures and Economic Value Added (F. Silva & G. Vega). Improving Profitability and Client Relations with Cost Management (O. Meltzer & H. ter Meulen). Activity-Based Management Turns a Telephone Monopoly into a Market-Based Competitor (P. Salgado, et al.). Making the Right Decisions with Activity-Based Management (M. Behrenwald & C. Cobble). Customer and Product Profitability (S. Smith & J. Castille). Strategic Use of Activity-Based Management to Determine Product Profitability (A. Marchus & J. Collins). Uncovering Opportunities to Improve the Business with Activity-Based Costing/Management (J. Collins, et al.). Summary. Appendix. Vignette. Glossary. Index.