Table of contents for Arthur AndersenŽs global lessons in activity-based management / edited by Steve Player and Roberto Lacerda.


Bibliographic record and links to related information available from the Library of Congress catalog


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FOUNDATIONS AND TRENDS IN ACTIVITY-BASED MANAGEMENT.
Tools and Techniques for Implementing Activity-Based Management (R. Holst & R. Savage).
Best Practices in Activity-Based Management (M. Kolb & J. Donnelly).
Convergence of Enterprise Software on Activity-Based Costing (S. Player & C. Marx).
Developing Corporate Reporting Solutions (D. Sparacino, et al.).
GLOBAL CASE STUDIES.
Identifying the Cost of Services and Determining Customer Profitability Using Activity-Based Management: (J. de Ara?jo, et al.).
Telecommunications--Facing the Challenges of Competition with Activity-Based Costing (C. Rocha, et al.).
Achieving Strategic and Operational Excellence with Activity-Based Costing (R. Lacerda, et al.).
Modeling for Answers with Activity-Based Costing (M. Maisonneuve & S. Mercier).
Improving Profitability Through Better Decision Making (A. Peretz & J. Anderlic).
Utilizing Activity-Based Management for Shared Services' Chargebacks (M. Max & C. Cobble).
Improving Profitability with Activity-Based Management (I. Lacombe, et al.).
Using Activity-Based Management to Support Performance Measures and Economic Value Added (F. Silva & G. Vega).
Improving Profitability and Client Relations with Cost Management (O. Meltzer & H. ter Meulen).
Activity-Based Management Turns a Telephone Monopoly into a Market-Based Competitor (P. Salgado, et al.).
Making the Right Decisions with Activity-Based Management (M. Behrenwald & C. Cobble).
Customer and Product Profitability (S. Smith & J. Castille).
Strategic Use of Activity-Based Management to Determine Product Profitability (A. Marchus & J. Collins).
Uncovering Opportunities to Improve the Business with Activity-Based Costing/Management (J. Collins, et al.).
Summary.
Appendix.
Vignette.
Glossary.
Index.


Library of Congress subject headings for this publication: Activity-based costing Case studies, Managerial accounting Case studies