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Introducing User and Task Analysis for Interface Design. UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS. Thinking about Users. Thinking about Tasks. Thinking about the Users' Environment. Making the Business Case for Site Visits. GETTING READY FOR SITE VISITS. Selecting Techniques. Setting Up Site Visits. Preparing for the Site Visits. CONDUCTING THE SITE VISIT. Conducting the Site Visit--Honing Your Observation Skills. Conducting the Site Visit--Honing Your Interviewing Skills. MAKING THE TRANSITION FROM ANALYSIS TO DESIGN. Analyzing and Presenting the Data You Have Collected. Working Toward the Interface Design. Prototyping the Interface Design. User and Task Analysis for Documentation and Training. Bibliography. Appendices. Index.