Table of contents for The 20% solution : using Rapid Redesign to create tomorrow's organizations today / John J. Cotter.


Bibliographic record and links to related information available from the Library of Congress catalog


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New Ways of Thinking About Tomorrow.
New Perspectives Shape New Futures.
Setting the Stage for a Rapid Redesign.
Rapid Redesign: Clarifying Purpose, Philosophy, and Mission.
Rapid Redesign: Finding Strengths and Weaknesses in Core Business Processes.
Rapid Redesign: Mapping and Analyzing Social Processes.
Rapid Redesign: Radically Redesigning the Organization.
Rapid Redesign: Implementation and Continuous Renewal.
Redistributing Responsibilities in the Redesigned Organization.
Managing Organizations in an Age of Paradox.
Index.