Table of contents for Business communication at work / Marilyn L. Satterwhite, Judith Olson-Sutton.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


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Unit 1: The Process and Challenge of Business Communication
Chapter  1  Setting the Stage for Effective Communication
Chapter  2  Choosing the Right Words
Chapter  3  Developing Sentences and Paragraphs
Unit 2: Basics for Communicating Effectively
Chapter  4  Developing Listening Skills
Chapter  5  Planning and Organizing Business Messages
Chapter  6  Using Technology to Capture and Refine Ideas
Chapter  7  Formatting Business Messages
Unit 3: Writing Effective Messages
Chapter  8  Messages That Promote Goodwill
Chapter  9  Messages for Inquiries and Requests
Chapter 10  Claim and Adjustment Messages
Chapter 11  Persuasive Messages
Chapter 12  Order, Credit, and Collection Messages
Unit 4: Reports and Media Communications
Chapter 13  Developing Memos and Memo Reports
Chapter 14  Creating Press Releases and Newsletters
Chapter 15  Constructing and Presenting Reports
Chapter 16  Preparing Meeting Communication
Unit 5: Employment Communications
Chapter 17  Conducting the Job Search
Chapter 18  Selling Yourself to Employers


Library of Congress subject headings for this publication: Business communication