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Part I: The Concepts and Techniques of Strategic Management Chapter 1: The Strategic Management Process: An Overview Chapter 2: The Three Strategy-Making Tasks: Developing a Strategic Vision, Setting Objectives, and Crafting a Strategy Chapter 3: Industry and Competitive Analysis Chapter 4: Evaluating Company Resources and Competitive Capabilities Chapter 5: Strategy and Competitive Advantage Chapter 6: Matching Strategy To A Company's Situation Chapter 7: Strategy and Competitive Advantage in Diversified Companies Chapter 8: Evaluating the Strategies of Diversified Companies Chapter 9: Implementing Strategy: Building Resource Capabilities and Structuring the Organization Chapter 10: Implementing Strategy: Budgets, Policies, Best Practices, Support Systems, and Rewards Chapter 11: Implementing Strategy: Culture and Leadership Part II: Cases in Strategic Management A Guide to Case Analysis Section A The Manager as Chief Strategy Maker and Strategy Implementer Case 1 Starbucks Corporation Case 2 "Chainsaw Al" Dunlap and Sunbeam Corporation Case 3 Caribbean Internet Cafe; Case 4 KUVO Radio Section B Crafting Strategy in Single Business Companies Case 5 The Craft Brewing Industry in 1994 Case 6 The Berkshire Brewing Company (A) Case 7 The Berkshire Brewing Company (B) Case 8 KFC and the Global Fast Food Industry in 1998 Case 9 Office Max and the Office Supply Industry Case 10 Competition in the Video Game Industry Case 11 Broderbund Software, Inc. Case 12 Church's Chicken in Navajoland Case 13 Competition in the Electronic Brokerage Industry Case 14 Dell Computer Corporation Case 15 Acer in Canada Case 16 Outback Steakhouse Goes International Case 17 Rocky Mountain Adventures, Inc. Case 18 National Media Corporation Case 19 Food World Supermarkets in India Section C Crafting Strategy in Diversified Companies Case 20 Fraser River Plastics Case 21 Campbell Soup Company Case 23 Blount International, Inc. Section D Implementing and Executing Strategy Case 24 Robin Hood Case 25 Seacost Science Center: Setting Sail Case 26 Integral Consulting, Inc. Case 27 W.L. Gore & Associates in 1998 Case 28 Herb Kelleher and Southwest Airlines Case 29 Gus Pagonis and Sears Logisitics Group Case 30 AT&T Resource Link (A) Case 31 Habitat for Humanity International Case 32 Black Diamond Ltd. Case 33 Samsung Everland: Managing Service Quality Section E Strategy, Ethics, and Social Responsibility Case 34 Sarah Norton and Wise Research Case 35 Stew Leonard's Diary Case 36 Hooter's Restaurants and the EEOC