Table of contents for Effective business communications / Herta A. Murphy, Herbert W. Hildebrandt, Jane P. Thomas.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

Part One: Background for Effective Business Communication
Chapter 1: Effective Communications in Business
Chapter 2: The 7 C's of Effective Communication

Part Two: Business Communication in Context
Chapter 3: Business Communication and the Global Context
Chapter 4: Business Communication and the Ethical Context
Chapter 5: Business Communication and the Technology Context

Part Three: Message Design
Chapter 6: The Process of Preparing Effective Business Messages
Chapter 7: The Appearance and Design of Business Messages
Chapter 8: Good News and Neutral Messages

Part Four: Written Communication, Major Plans for Letters & Memos
Chapter 9: Bad News Messages
Chapter 10: Persuasive Written Messages

Part Five: Written Communication, Reports
Chapter 11: Short Reports
Chapter 12: Long (Formal) Reports
Chapter 13: Proposals

Part Six: Strategies For Oral Communication
Chapter 14: Strategies for Successful Speaking and Successful Listening
Chapter 15: Strategies for Successful Informative and Persuasive Speaking
Chapter 16: Strategies for Successful Interpersonal Communication
Chapter 17: Strategies for Successful Business and Group Meetings

Part Seven: The Job Application Process
Chapter 18: The Job Application Process--The Written Job Presentation
Chapter 19: The Job Application Process--Interviews and Follow-up

Library of Congress subject headings for this publication: Commercial correspondence, Business report writing, Business communication