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Part I INTRODUCTION 1 Introduction to Operations Management 2 Competitiveness, Strategy, and Productivity Part II FORECASTING 3 Forecasting Part III SYSTEM DESIGN 4 Product and Service Design 4S Reliability 5 Capacity Planning 5S Decision Theory 6 Process Design and Facility Layout 6S Linear Programming 7 Design of Work Systems 7S Learning Curves 8 Location Planning and Analysis 8S The Transportation Model Part IV QUALITY 9 Introduction to Quality 10 Quality Control 10S Acceptance Sampling 11 TQM and Quality Tools Part V SUPPLY CHAIN MANAGEMENT 12 Supply Chain Management 12S Purchasing and Supplier Mgt. 13 Inventory Management 14 Aggregate Planning 15 MRP & ERP 16 Just-in-Time Systems 16S Maintenance 17 Scheduling Part VI PROJECT MANAGEMENT 18 Project Management Part VII WAITING LINES AND SIMULATION 19 Waiting Lines 19S Simulation