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Part 1: Introduction. Chapter 1: Introduction to Cisco Internet Troubleshooting. Part 2: Methodology, Tools, and Commands. Chapter 2: Troubleshooting Methodology. Chapter 3: Troubleshooting Tools. Chapter 4: Basic Diagnostic Commands. Part 3: Local Area Networks (LANs). Chapter 5: Troubleshooting Local Area Networks (LANs). Chapter 6: Troubleshooting Switched LANs. Chapter 7: Cisco Switches. Part 4: Wide Area Networks. Chapter 8: Serial, Frame Relay, and X.25 Connectivity. Chapter 9: Transmission Control Protocol/Internet Protocol (TCP/IP). Chapter 10: Appletalk. Chapter 11: Novell Internet Packet Exchange/Sequenced Packet Exchange (IIPX/SPX). Chapter 12: Routing Protocols. Chapter 13: Troubleshooting ISDN Basic Rate Interface (BRI). Part 5: Advanced Troubleshooting. Chapter 14: Cisco Support. Chapter 15: Advanced Troubleshooting Techniques. Appendices. Index.