Table of contents for The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

 Business in Internet Time.
 New Rules, New Game.
 Customer Relations.
 Technological Underpinnings.
 The Human-Computer Interface.
 Bots, Intelligent Agents, and Virtual Personalities.
 Technological Trajectory.
 Putting It All Together.
 Leveraging Technology.
 Rate-Limiting Factors.
 Making Your Move.

Library of Congress subject headings for this publication: Customer loyalty, Internet marketing