Table of contents for The Six Sigma way : how GE, Motorola, and other top companies are honing their performance / by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


Counter
 Part I: An Executive Overview of Six Sigma.
 Chapter 1: A Powerful Strategy for Sustained Success.
 Chapter 2: Key Concepts of the Six Sigma System.
 Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"?
 Chapter 4: Applying Six Sigma to Service and Manufacturing.
 Chapter 5: The Six Sigma Roadmap.
 Part II: Gearing Up and Adapting Six Sigma to Your Organization.
 Chapter 6: Is Six Sigma Right for Us Now?
 Chapter 7: How and Where Should We Start Our Efforts?
 Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort.
 Chapter 9: Preparing Black Belts and Other Key Roles.
 Chapter 10: Training the Organization for Six Sigma.
 Part III: Implementing Six Sigma: The Roadmap and Tools.
 Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1).
 Chapter 13: Defining Customer Requirements (Roadmap Step 2).
 Chapter 14: Measuring Current Performance (Roadmap Step 3).
 Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).
 Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A).
 Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5).
 Chapter 18: Advanced Six Sigma Tools: An Overview.
 Conclusion: Twelve Keys to Success.




Library of Congress subject headings for this publication: Quality control Statistical methods, Production management Statistical methods