Table of contents for The Six Sigma way : how GE, Motorola, and other top companies are honing their performance / by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.

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 Part I: An Executive Overview of Six Sigma.
 Chapter 1: A Powerful Strategy for Sustained Success.
 Chapter 2: Key Concepts of the Six Sigma System.
 Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"?
 Chapter 4: Applying Six Sigma to Service and Manufacturing.
 Chapter 5: The Six Sigma Roadmap.
 Part II: Gearing Up and Adapting Six Sigma to Your Organization.
 Chapter 6: Is Six Sigma Right for Us Now?
 Chapter 7: How and Where Should We Start Our Efforts?
 Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort.
 Chapter 9: Preparing Black Belts and Other Key Roles.
 Chapter 10: Training the Organization for Six Sigma.
 Part III: Implementing Six Sigma: The Roadmap and Tools.
 Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1).
 Chapter 13: Defining Customer Requirements (Roadmap Step 2).
 Chapter 14: Measuring Current Performance (Roadmap Step 3).
 Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).
 Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A).
 Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5).
 Chapter 18: Advanced Six Sigma Tools: An Overview.
 Conclusion: Twelve Keys to Success.

Library of Congress subject headings for this publication: Quality control Statistical methods, Production management Statistical methods