Table of contents for Interactive case studies in health communication / Michael P. Pagano.


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SECTION I PROVIDER COMMUNICATION
1  Learning to Talk Like a Healthcare Provider ....... ....... 3
Key topics: narrative, nonverbal communication
behaviors, and feedback
2   See One, Do One, Teach One ..................... 12
Key topics: provider education, building trust, and
continuous communication
3  The Biomedical Model ........  ................ 20
Key topics: biomedical model, nonverbal communication,
relationship-building, and developing trust
4   The Biopsychosocial Model ................ ....... 27
Key topics: biopsychosocial model hostile communication,
and listening
5   Autonomy Is a Myth  ...............    ......... 35
Key topics: phone conversations, denotative  'crsus
connotative meaning, and power
6   Bad News ............. ................... ...  . 42
Key topics: family communication, empathic listeming
and health literacy
7   Closings ........................   ..........52
Key topics: closing conversations, nonverbal behaviors,
and power sharing
8   Follow-Up ................................... 6
Key topics: interpersonal relationships and
communication context
9   I've Got the License, So We're Doing It My Way ....  70
Key topics: leadership communication and negotiation
SECTION II PATIENT COMMUNICATION
10   What's Wrong with Me? .............   .........   79
Key topics: noise in communication channels and
anxious patients
11   I Understand ................................... 87
Key topics: health literacy and miscommunication
1 2  It's Been Two  Hours  ....... ................   ...... 94
Key topics: humor and communication context
1 3  Why Do I Have to Wait for an MRL? ................ 103
Key topics: self-disclosure and patient empowcrment
1 4  I'm Feeling Better, But ... ......................   1 10
Key topics: gender communication and miscornmur-ication
1 5  We Don't Know What to Do ..................... . 19
Key topics: geriatric communication and noise in the
communication channel
16   1 Hurt My Back ...................  .......... 127
Key topics: stereotyping and verbal aggression
SECTION III THE MEDIA AND HEALTH COMMUNICATION
1 7  Erectile Dysfunction  ........ .......  ...... . 137
Key topics: emotional communication and self-disclosure
1 8  I've Got a Defibrillator .... .... ..... ........... 145
Key topics: media communication and active listening
1 9  1 Saw This Ad on Television .......... .......... 154
Key topics: gender communication, direct-to-consumer
advertising, and negotiation
20   Education or Promotion? ......................... 163
Key topics: organizational communication and ethics
2 1  How About Cereal for My Cholesterol? .............. 1 70
Key topics: compromise, empowerment, and
empathic listening
22   Are Vaccines Safe? ................  .......... 177
Key topics: communicating with parents and
written communication
SECTION IV   THE ROLE OF THIRD PARTIES IN
HEALTH COMMUNICATION
23   How Safe Are Generics? .................    ...... 189
Key topics: organizational communication and
patient empowerment
24   1 Can't Work ............................... 197
Key topics: third party communication and trust
25   You'll Feel Better Recovering at Home ............... 205
Key topics: communication roles and ethics
26   1 Only Have Nine Minutes or So  ................... 2 1 3
Key topics: nonverbal communication, listening,
and feedback
27   Why Don't You Tell Me About It? .................. 221
Key topics: family communication, trust. and
health literacy
SECTION V    CULTURE AND HEALTH COMMUNICATION
2 8  We Just Need to Get Through the Chemo ... ....... 23 1
Key topics: end-of-life communication and
family communication
29   No Hablo Espafiol ............................ 240
Key topics: intercultural communication and
information-sharing
30   Health Insurance Portability and Accountability
Act (HIPAA) .................................. 248
Key topics: organizational communication and family
communication
3 1  When Can My Employee Return to Work? ............ 255
Key topics: negotiation and ethics
32   Please Take Off Your Clothes and Put On This Gown . . 262
Key topics: intercultural communication and ethics
3 3  Don't Tell My Wife She's Dying ................. . 269
Key topics: end-of-life communication and
nonverbal behaviors



Library of Congress subject headings for this publication: Communication in medicine Case studies, Delivery of Health Care Case Reports, Delivery of Health Care Problems and Exercises, Communication Case Reports, Communication Problems and Exercises, Health Promotion Case Reports, Health Promotion Problems and Exercises, Professional-Patient Relations Case Reports, Professional-Patient Relations Problems and Exercises