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Part I The Setting I Introducing the helping white 3 The passion in policy 21 ; The self-replicating organisation 56 Part II Absorbing and Delivering 4 Learning the arts of helping 79 ' The social life of health facts 116 6 Manufacturing optimism, maintaining faith 139 Part III Meeting the State : Encountering 155 8 Suppression 180 SMastery 194 ! Being t/here 220 Notes 238 Bibliography 253