Table of contents for The practice of mediation : a video-integrated text / Douglas N. Frenkel, James H. Stark.

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CHAPTER 1
"So You Want to Study Mediation?" An Introduction
to the Processes of Mediation and the Skills of
Effective Mediators                                     1
CHAPTER 2
Basics of Negotiation Theory and Why Negotiations Fail  21
CHAPTER 3
The Role of the Mediator: Differing Approaches,
Fundamental Norms                                       61
CHAPTER 4
Preparing to Mediate                                   91
CHAPTER 5
Mediation as a Structured Process                      117
CHAPTER 6
Opening the Process, Developing Information            127
CHAPTER 7
Expanding Information to Aid the Negotiations          159
CHAPTER 8
Identifying and Framing Negotiating Issues, Organizing
an Agenda                                              199
CHAPTER 9
Generating Movement Through Problem-Solving
and Persuasion                                         217
CHAPTER 10
Conducting the Bargaining, Dealing with Impasse        243
CHAPTER 11
Concluding the Mediation                               271
CHAPTER 12
The Ethics of Mediating                                289
CHAPTER 13
Representing Clients in Mediation                      323