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Chapter 1 Becoming a Caseworker 1 The Historical Roots of Casework 4 What is Social Work? 5 Outlook and Earnings for Caseworkers 6 What Caseworkers Do and Where They Do It 12 Chapter 2 Skills and Procedures of Casework 23 Overview 23 Initial Request for Services 24 Preparing for the Initial Interview 25 The Waiting Room 26 The First Interview 27 Skills Used in the First Interview 33 Contracting 37 Rapport 38 Cultural Sensitivity and Awareness 42 Skills of Effective Communication 44 Barriers to Change 52 Record-Keeping Procedures 63 Chapter 3 Special Areas of Social Work Knowledge 75 Public Health 76 Levels of Healthcare Services 85 Illness Prevention and Health Promotion 92 Health Policy Issues 93 Public Child Welfare 99 Child and Adolescent Service System Program 112 (Systems of Care) Child and Adolescent Mental Health 113 Temporary Assistance to Needy Families (TANF) 119 Public Housing and Assistance 120 Additional Resources on the Web 123 Chapter 4 Educational Programs 127 Job Outlook Opportunities 127 Choosing the Right Program 129 Degree Programs in Human Services and Social Work 130 Certificate Programs 132 Choosing the Right Institution 133 Curriculum Content of Human Services Programs 139 Social Work Programs 141 Licensing 145