Table of contents for Outsourcing and offshoring of professional services : business optimization in a global economy / Amar Gupta [editor].


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Section I
Executive Highlight
Chapter I
Offshoring: The Transition from Economic Drivers Toward Strategic Global Partnership
and  the  24-H our  K now ledge  Factory......................................................................... .... .. .................
Amar Gupta, University of Arizona, USA
Satwik Seshasai, Internalional Business Machines (IBM) Corp., USA
Massachuseltes Institute of Technology, USA
Soturav Mukherji, The hndian Institute of Management, Bangalore
Auroop Ganguly, Oak Ridge National Laboratory, USA
Section 11
Foundations and Frameworks
Chapter II
Evolving Relationship Between Law. Offshoring of Professional Services, Intellectual
Property, and  International Organizations ....................................................... ................... 25
Amar Gupta. University of Arizona, USA
David A. Gantz, University of Arizona, USA
Devin Sreecharana, University ofArizona, USA
Jerenmy Krelinlg, Uhniversity ofArizona, USA
J
Chapter I I1
Information Technology/Systems Offshore Outsourcing: Key Risks and Success Factors ................. 50
WMahesh S. Raisinghani, Texas Wloian's University, USA
Brandci Starr: Texas  oiman's (niversity; USA
Blake Hickerson, Texas Winoan's University., SA
Marshelle Morrison, Texas Wlnan'S Universi ty USA    -
1Michael Howard. Texas Wfmnnan's hUniversit); USA
Chapter IV
A  Paradigmatic and  Methodological Review  of Research in Outsourcing........................................  7
HVanita Yada(v Management Development Institute, Jhuia
Rajen K. Gupta, Management Developmlent Institute, Iulia
Chapter V
An Outsourcing Acceptance Model: An Application ofTAM to Application Development
O utso urcing ....................................................... . ............................... ....... ...... ...... .......  89
John "Skip " Benamati, Miami University, USA
T.M. Rcjkumar Miami University, USA
Section III
Sectoral Applications and Case Studies
Chapter VI
Outsourcing in the Healthcare lndustry: Information Technology, Intellectual Property and
A llied  A spects.................. ...... . ........................... ................ ...............  1 15
Amar Gupta, University of Arizona, USA
Raj K. Goval, VA Boston Health Care System, USA
Keith A. Joiner University of Arizona, USA
Sanjay Saini, Harvard Medical School, USA
Chapter VII
Offshoring  Entertainment and  M edia to  India................................... .. ........... 142
Alyssa D. Schwender; Lions Gate Entertainment, USA
Christopher J. M Leet, Intuit Corporation, USA
Chapter VIII
Outsourcing of Medical Surgery and the Evolution of Medical Telesurgery................. ............... 157
Shawna Sando, University ofArizona, USA
Chapter IX
The Use of Outsourcing as a Business Strategy: A  Case Study....................................................  167
Ram B. Misra, Montclair State University, USA
Section IV
National and Societal Implications
Chapter X
Changing IT Skills: The Impact of Sourcing Strategies on In-House Capability
Requirem ents .................. .... .............................. ..........................................   180
Christine V. Bullen, Stevens Institute of Technology, USA
Thomas Abraham, Kean University, USA
Kevin Gallagher Northern Kentucky University USA
Kate M. Kaiser Marquette University, USA
Judith Simon, University of Memphis, USA
Chapter XI
New Trends in Global Offshore Outsourcing: A Comparative Assessment of India
a n d  C h in a  ............................................................................................................................................  2 0 3
Suresh Sharma, JS3 Global, LLC
Yuanyuan Chen, JS3 Global, LLC
Chapter XII
The  Role  of  Prisons  in  O ffshoring........................................................................ ..................  215
Whitney Hollis, University ofArizona, USA
Section V
Collaboration and the 24-Hour Knowledge Factory
Chapter XIII
The Role of Information Resource Management in Enabling the 24-Hour Knowledge
Factory ...............     .................................................           226
Sartik Seshasai, International Business lachines (IBM) Corp., USA
Massachusetts Institute of Technology USA
Amar Gupta, University of Arizona, USA
Chapter XIV
Outsourcing and  M ulti-Party  Business Collaborations Modeling.............................. ..................  250
Lai Xu, Utrecht LtUiversity, The Netherlands
is
Chapter XV
Hybrid Offshoring: Composite Personae and EBolIing Collaboration Technologies ........................ 270
Nathan Dennr  University (f/Arizona, ISA
Shivram Vlani, University o/Arizona, USA
Ravi Sheshu Natella, University /fArizona. USA
Alanish Swaininathan, University ofArizona, USA
Jamie Samndal, University ofArizona, USA
Chapter XVI
Agile Software Processes for the 24-Hour Knowledge Factory Environment ...... ............... 287
Nathan Denny, University qfArizona, US.4
Igor Crk, hUniversity ofArizona, USA
Ravi Sheshu Nadella. University ofjArizona, USA
Section VI
Adaptation Paradigms for Academia and Industry
Chapter XVII
Information Systems, Offshore Outsourcing, and Relevance in the Business School
C urriculum   ............................................. ....... ........ ............................................. 303
William J. Tastle, University fIcelancd, Iceland
Ithaca College, USA
Bruce A. White, Quinnipiac University, USA4
,4rsaell Va/fIlls, University of u eland, Iceland
Peter Shackleton. Victoria University, Australia
Chapter XVIII
Innovative Technological Paradigms for Corporate Offshoring.................. ................. 32 1
Tapasya Patki, University ofArizona, 4SA
A. B. Patki, Department o/Information Technology, India
Chapter XIX
Leveraging Knowledge Reuse and System Agility in the Outsourcing Era.................................... 342
Igor Crk, University ofArizona, USA
Dane Sorensen, Raw,theon .lissile Systems, USA
Amnit Mitra, TCS Global Consulting Practice, USA



Library of Congress subject headings for this publication: Offshore outsourcing, Contracting out