Table of contents for Quality problem solving / Gerald F. Smith.


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Chapter 1 Problem Soving and Qualiy Management
The Quality Movrieent Fad and Fundamentals  2
Solving Quality Problems  5
Overview of the Book  12
Chapter 2 ProblemSolving Fundamentals   14
Cognitive Processes  15
Poblern-Solving Functions  26
Problem-Solving Methods  29
The Problemr Side of Problem Solving  34
Prob em-Soi ng Functions
Chapter 3 Problem Identification  46
What s Problem Identification?  47
The Identification Process  49
Problem Identification Methods and Practices  53
Identification Difficulties and Errors  58
Improving Problem Identification  63
Chapter 4 Problem Definiton   70
hat is Probler Definition?  71
Defining Managerial Problems  72
echniques    76
Definitional Mistakes  83
The Situation Definition and Analysis (SDA) Method  88
Chapter 5  iagnosis   97
Causality   98
Diagnosis Tasks and Strategies  100
The Diagnostic Process  102
Diagnostic Errors  105
Diagnostic Methods   108
Prescriptions  115
Capter 6 Aierative Generation and Evaluation  129
Creativiy   1 30
(r_l tivi i  Lechliq ues  1 3B
Prescripulcis  1.35
Evaluatig A\te rnarivs  143
impleru ta tion  149
uality Problems
Chapter 7 Conformance Problems    154
IFundaminals   155
Solvi e C onformance Problems  159
Presciptions   181
pter 8    Unstructured Performance Problems  186
Fund amentals   187
Sotving Unstructured Performance Problems  190
Srvice nadequacies   196
Prescriptions  204
hapter 9 Efficiency Probems   207
Fundamenltals   208
Methods    210
Prescriptions  212
Worker Safety   235
Capter i0 Product Design Problems   238
Dcsign    239
Product Design   242
Product Design Methods   245
Prescriptions  254
Chapter I  Process Design Problems  263
Fundamentals    264
Process Desgn Methods    267
Presc ripions  274
Chapter 12  Looking Back, Looking Ahead  299
Lessons Learned   299
Case-Based QPS: An Assessment  301
Redirecting Research  303



Library of Congress subject headings for this publication: Quality control, Problem solving