Table of contents for The quality system : a sourcebook for managers and engineers / Frank Caplan.


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Introduction: The Quality System                                  1
Applying the System                                        2
Program Management                                         4
Subsystem 1 Quality System Management                             7
1.1 Quality Policy                                             8
1.2 Quality Standards                                         10
1.3 Quality Objectives                                        12
1.4 Quality Manual                                            14
1.5  Documentation Control                                    15
1.6 Growth Planning and Control                               16
1.7 Quality Cost Program                                      18
1.8 Product Liability Prevention                              34
1.9  Material Tracking                                        39
1.10 Quality Inputs to Advertising                             41
1.11 Product Certification                                     42
1.12  Corrective Action Program                                44
1.13 Product and Process Modification                          46
1.14 Audit of Procedures, Processes, and Product               48
1.15 Quality Program Effectiveness Review                      52
1.16 Quality Organization Evaluation                           54
1.17 Reference Library                                         56
Subsystem 2 Product Development Control                          57
2.1 New Product Introduction Activity                         58
2.2  Product Description                                      60
2.3 Competitive Product Evaluation                            62
2.4  Design Responsibility for Manufacturability              63
2.5 Tolerance Partitioning                                    65
2.6 Tolerance Interpretation                                  67
2.7 Product Design Review                                     69
2.8 Customer-Centered Quality Audit                           72
2.9 Preproduction Quality Planning                            74
2.10  Preproduction Material Handling and Control              75
2.11 Preproduction Testing                                     77
2.12 Test Method Control                                       79
2.13  Product Approvals                                        80
2.14 Quality Inputs to Make-or-Buy Decision                    81
Subsystem 3 Purchased Material Control                           82
3.1 Quality Information Package for Vendors                   84
3.2 Vendor Surveys and Capability Determination               86
3.3 Vendor Measurement Compatibility                          88
3.4 Qualification of Parts and Vendors                        89
3.5 Vendor Control at Source                                  91
3.6 Vendor Certification and Objective Evidence of Quality    93
3.7 Quality Engineering and Training for Vendors              94
3.8 Appraisal Status Marking                                  97
3.9 Nonconforming Material Disposition                        98
3.10 Vendor Rating Plans                                       100
Subsystem 4 Process Development and Operation Control           109
4.1 Process Design Review                                    110
4.2  Process Documentation                                   112
4.3  Special Process Control                                 114
4.4 Quality Check Stations                                   115
4.5  Packaging and Packing Control                           117
4.6  Production Material Handling and Control                118
4.7  Manufacturing Quality Plan                               121
4.8 Quality Work-Force Determination                          123
4.9 Contingency Planning                                      125
4.10 Inspection and Test Performance                           127
4.11 Inspection and Test Support                               128
4.12  Housekeeping                                             130
4.13 Yield Control Program                                     131
Subsystem 5 Quality Data Programs                                133
5.1 Quality Data Planning                                     135
5.2  Forms Control                                            137
5.3 Received and Produced Quality Data Reporting              138
5.4 Appraisal Activity Evaluation Data                        141
5.5  Field Quality Data Reporting Control                     142
Subsystem 6 Special Studies                                      144
6.1 Classification of Characteristics                         145
6.2 Classification of Nonconformities                         149
6.3  Design and Analysis of Reliability and Safety Studies    151
6.4 Environmental Impacts                                     153
6.5  Machine and Process Capability                           155
6.6 Quality Level Improvement                                 157
6.7 Statistical Technique Application                         160
6.8  Unique Delivery Requirement Management                   162
Subsystem 7 Quality Measurement and Control Equipment            163
7.1 Quality Measurement and Control Equipment Plan            164
7.2 Quality Measurement and Control Equipment Safety          166
7.3 Quality Measurement and Control Equipment Facilities      167
7.4 Quality Measurement and Control Equipment Documentation   168
7.5 Quality Measurement and Control Equipment Applications    169
7.6 Equipment Calibration and Maintenance                     171
7.7 Audit of Quality Measurement and Control Equipment        173
Subsystem 8 Human Resource Involvement                           174
8.1 Overall Training in Quality System Subjects               175
8.2  Management and Technical Personnel Training              177
8.3 New Operator Quality Familiarization                      179
8.4 Inspector and Tester Training                             181
8.5  Field Personnel Training                                 182
8.6  Rotational Training                                      183
8.7 Participation in Company-Sponsored Training Programs      184
8.8 Training Effectiveness Measurement                        185
8.9 Personnel Development                                     186
8.10 Personnel Quality Participation                           188
8.11 Qualification Standards                                   192
8.12 Quality System Personnel Performance                      194
8.13 Quality Information Transfer                              196
8.14 Field Quality Orientation Program                         197
Subsystem 9  Customer Contact                                    199
9.1 User's Safety Warnings                                    201
9.2 Installation and Field Test                               202
9.3 Product Service                                           204
9.4  Field and Factory Standards Coordination                 206
9.5 Field Document Relevance                                  207
9.6 Customer-Furnished Material                               209
9.7  Drop-Shipped Item Control                                211
9.8 Renewal Parts Control                                     212
9.9 Customer Data and Support Program                         214
9.10  Field Problem Predictions                                216
9.11 Installation and Service Difficulties                     218
9.12  Field Problem Controls                                   220
9.13  Field Problem Handling                                   222
9.14 Customer Satisfaction Measurement                         224
9.15 Audit of Field Quality Activities                         226
Section 10 Quality System Engineering                            228
Section 11 Managing the Quality System                           234



Library of Congress subject headings for this publication: Quality control, Quality assurance