Table of contents for Understanding ISO 9000 and implementing the basics to quality / D.H. Stamatis.


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1. A General Introduction to Quality Standards          1
Advantages                                          10
Disadvantages                                       12
Introduction of the ISO 9000 Standards              13
References                                          18
2. Quality Vocabulary                                  21
Definitions                                         21
Comments                                            23
Reference                                           29
3. Quality System Requirements                          31
Key Features of the ISO 9000                        33
The Requirements                                    34
Changes in the ISO 9000 Standards                   62
Comparison of the Certifiable Standards             63
Reference                                           63
4. Third-Party Assessments                              65
Overview                                            65
The System in the United Kingdom                    68
The System in the United States                     68
The System in the World at Large                    69
Assessment Methods                                  69
Surveillance                                        71
5. Implementation Strategy for ISO                      73
Needs Assessment                                    73
Team Effort                                         77
The ISO 9000 Implementation: A Project Management
Approach                                          78
The Model of ISO Implementation                      85
Cost of Implementation                               96
A Summary of the ISO 9000 Implementation             98
References                                          99
6. Documentation Overview                              101
ISO Guidelines for Documentation                    102
Structure of the Documents                         104
References                                          109
7. ISO and Services                                    111
Overview of Service                                 111
Overview of the Guidelines                          113
Quality Management and Quality System Elements      113
Implementation of the ISO Standards in the Service
Industry                                         120
References                                          120
8. ISO and Software                                   123
Overview                                           123
Relationships Among ISO 9001, ISO 10011, and ISO
9000-3                                           125
Software Quality Assurance                         130
Overview of the Guidelines                         134
Third-Party Registration for the Software Industry  134
The Case for a Computer Software Quality System
Registration Program                             135
Quality Management and Quality Assurance Standards  138
Implementation of the ISO Standards in the Software
Industry                                        153
Audit in the Software Organization to the ISO Standards  154
Current Issues in the Software Industry           154
Special Considerations in Training and Certification  156
References                                         158
9. ISO and BS 7750                                    159
Environmental Quality Assurance                   159
The Essence of the BS 7750                        163
Installing the Standard                           163
Cost and Benefit                                  165
Audit to the BS 7750 Standards                    167
The Future                                        167
Chronology of Developments in the Environmental
World                                           167
Proposed Training                                 169
Overview of the Standard                          170
References                                        177
10. ISO and Other Quality Systems                      179
ISO and TQM                                       180
ISO and Deming-Based TQM                          181
ISO and the MBNQA                                 181
ISO and the Shingo Prize                          182
ISO and the QS-9000 Requirement                   182
ISO and MIL-I-45208A                              184
ISO and MIL-Q-9858A                                 184
ISO and FDA (GMP)                                   186
ISO and SAE 7201-2 and CASE-5A                      192
References                                          192
11. The Future of the ISO                               193
Vision 2000                                         194
ISO 9000 Spreads                                    195
Worldwide Acceptance                                198
References                                          199



Library of Congress subject headings for this publication: ISO 9000 Series Standards, Quality control