Table of contents for Digital era governance : IT corporations, the state, and E-government / Patrick Dunleavy ... [et al.].


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Introduction: Information Technology and Public
Poicymrnaking                                            1
1 The Theori of Modern Bueaucracy and the Neglected
Role of IT                                               9
2. Acquring and Managing Government IT                     41
SThe omparat iv Perfonanace of Government iT               64
4. Explaing Performance I: The Impact of Governance
Institutions and Bueaucratic Cultures                   83
5. xplaining performance II Competitve Tension and
the Power of the l Industry                            114
6. Taxation Re-Modernizing I egacy IT and Gettiig
Taxpayers Online                                       135
7. Social Security: Managing Mass Payment and Responding
to  elTfare State C hange                              16
8a Immigration: Technology Changes and Administrative
Renewa                                                 189
9, New Public Management Is Dead-- Iong Live Digital Era
Govcernan ce                                           216
Afterword: Looking \head on ichnology Irends, Industry
I rgaiization and GoverrunIent I                       250



Library of Congress subject headings for this publication: Information technology Government policy, Information technology Political aspects, Information society