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Introduction: Information Technology and Public Poicymrnaking 1 1 The Theori of Modern Bueaucracy and the Neglected Role of IT 9 2. Acquring and Managing Government IT 41 SThe omparat iv Perfonanace of Government iT 64 4. Explaing Performance I: The Impact of Governance Institutions and Bueaucratic Cultures 83 5. xplaining performance II Competitve Tension and the Power of the l Industry 114 6. Taxation Re-Modernizing I egacy IT and Gettiig Taxpayers Online 135 7. Social Security: Managing Mass Payment and Responding to elTfare State C hange 16 8a Immigration: Technology Changes and Administrative Renewa 189 9, New Public Management Is Dead-- Iong Live Digital Era Govcernan ce 216 Afterword: Looking \head on ichnology Irends, Industry I rgaiization and GoverrunIent I 250