Table of contents for Management and supervision in law enforcement / Wayne W. Bennett, Kàˆren M. Hess ; with contributions by Christine Hess Orthmann.


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SECTION I: MANAGEMENT AND SUPERVISION: AN OVERVIEW
1 The Law Enforcement Organization  1
2 The Role of Management and Leadership in Law Enforcement  27
3 Community Policing  64
SECTION II: BASIC MANAGEMENT/PERSONAL SKILLS
4 Communication: A Critical Management Skill  100
5 Decision Making and Problem Solving  132
6 Time Management: Minute by Minute  164
SECTION III: MANAGERS AND THE SKILLS OF OTHERS
7 Training and Beyond  188
8 Promoting Growth and Development  222
9 Motivation and Morale  254
SECTION IV: MANAGING PROBLEMS
10 Discipline and Problem Behaviors  287
11 Complaints, Grievances and Conflict  319
12 Stress and Related Hazards of the Job  350
SECTION V: GETTING THE JOB DONE ... THROUGH OTHERS
13 Deploying Law Enforcement Resources and Improving Productivity  382
14 Budgeting and Managing Costs Creatively  417
15 Hiring Personnel and Dealing with Unions  446
16 Measuring Performance: Assessment and Evaluation  476
17 Challenges in Managing for the Future  504



Library of Congress subject headings for this publication: Police Personnel management, Policy United States Personnel management