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SECTION I: MANAGEMENT AND SUPERVISION: AN OVERVIEW 1 The Law Enforcement Organization 1 2 The Role of Management and Leadership in Law Enforcement 27 3 Community Policing 64 SECTION II: BASIC MANAGEMENT/PERSONAL SKILLS 4 Communication: A Critical Management Skill 100 5 Decision Making and Problem Solving 132 6 Time Management: Minute by Minute 164 SECTION III: MANAGERS AND THE SKILLS OF OTHERS 7 Training and Beyond 188 8 Promoting Growth and Development 222 9 Motivation and Morale 254 SECTION IV: MANAGING PROBLEMS 10 Discipline and Problem Behaviors 287 11 Complaints, Grievances and Conflict 319 12 Stress and Related Hazards of the Job 350 SECTION V: GETTING THE JOB DONE ... THROUGH OTHERS 13 Deploying Law Enforcement Resources and Improving Productivity 382 14 Budgeting and Managing Costs Creatively 417 15 Hiring Personnel and Dealing with Unions 446 16 Measuring Performance: Assessment and Evaluation 476 17 Challenges in Managing for the Future 504