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Part I: Overview 1 Information Technology Outsourcing in the New Economy - An Introduction to the Outsourcing and Offshoring Landscape 3 Rudy Hirschheim and Jens Dibbern Part II: Determinants of the IS Outsourcing Decision 25 Costs, Transaction-Specific Investments and Vendor Dominance of the Marketplace: The Economics of IS Outsourcing 27 Soon Ang and Detmar Straub Selective Outsourcing of Information Systems in Small and Medium Sized Enterprises 57 Jens Dibbern andArmin Heinzl Antecedents of Information Systems Backsourcing 83 Natalia Falaleeva Veltri and Carol Saunders IT Sourcing a Dynamic Phenomena: Forming an Institutional Theory Perspective 103 Bandula Jayatilaka Part III: Outsourcing Relationship Issues 135 Legal and Tax Considerations in Outsourcing 137 Mihir A. Parikh and Gowree Gokhale Measuring and Managing IT Outsourcing Risk: Lessons Learned 161-- Benoit A. Aubert, Michel Patry, and Suzanne Rivard Governance of Remotely Outsourced Software Development: A Comparison of Client and Vendor Perspectives 187 Rajiv Sabherwal and Vivek Choudhury Spiraling Effect of IS Outsourcing Contract Interpretations 223 Barbara L. Marcolin Part IV: Experiences and Outcome of IS Outsourcing 257 The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context 259 Laura Poppo and Mary C. Lacity Success of IS Outsourcing as a Predictor of IS Effectiveness: Does IT Governance Matter? 283 Markku Saidksjirvi Four Stories of Information Systems Insourcing 303 Rudy Hirschheim and Mary C. Lacity Capabilities for Information Systems Outsourcing Success: Insights from the Resource-based View of the Firm 347 Tim Goles Part V: Vendor View and Individual Level Perspective 379 Vendor Strategies in the German Market for Information Technology and Business Process Outsourcing 381 Alexander Georgius, Armin Heinzl, and Jens Dibbern Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals on Software Development Teams 403 Soon Ang and Sandra A. Slaughter When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing 443 Violet T. Ho, Soon Ang, and Detmar Straub Part VI: Application Service Providing and Business Process Outsourcing 479 Understanding the 'Service' Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services 481 Anjana Susarla, Anitesh Barua, and Andrew B. Whinston Developing a Sustainable Value Proposition in Web Services: Lessons from Strategic Management 523 Wendy L. Currie and Mihir A. Parikh Business Process Outsourcing, Knowledge and Innovation - A Study of Enterprise Partnership 543 David Feeny, Leslie Willcocks, and Mary C. Lacity Business Process Outsourcing: The Hysteresis Effect and Other Lessons 583 Anne C. Rouse and Brian J. Corbitt Part VII: Offshoring and Global Outsourcing 603 Business Process Offshoring to India: An Overview 605 Guru Sahajpal, Manish Agrawal, Rajiv Kishore, and H. Raghav Rao The Maturation of Offshore Sourcing of Information Technology Work 631 Erran Carmel and Ritu Agarwal Managing Cross-Cultural Issues in Global Software Outsourcing 651 S. Krishna, Sundeep Sahay, and Geoff Walsham Knowledge Management in Offshore Software Development 659 Brian Nicholson and Sundeep Sahay Offshore Outsourcing: Challenge to the Information Systems Discipline 687 Rudy Hirschheim