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1 Constructivism or Confucianism? We have the technology, now what shall we do with it? 3 LOUISE AYLWARD 2 Exploring informal student study groups in a South African teacher education programme 14 CAROL BERTRAM 3 Supporting the masses? Learner perceptions of a South African ODL programme 28 NORMA CORRY AND TONY LELLIOTT 4 Addressing the learning skills needs of students at a distance: a dual medium approach 41 MARGARET JOHNSON AND CLIVE BARRETT 5 Supporting the student in new teaching and learning environments 55 BRIAN KENWORTHY 6 The importance of the tutor in open and distance learning 64 HELEN LENTELL 7 Remembering our common work: institutional support for open learning 77 ALAN MANDELL AND LEE HERMAN 8 On-line learning and supporting students: new possibilities 90 ROBIN MASON 9 The centrality of learner support in open and distance learning: a paradigm shift in thinking 102 ROGER MILLS 10 Distance higher education and library services in Japan 114 CHIEKO MIZOUE 11 Changing entrenched learner support systems: vision and reality 123 EVELYN PULANE NONYONGO 12 Lost and found: open learning outside the doors of academe 142 JENNIFER O'ROURKE 13 Challenges in adjusting to new technology in supporting learners in developing countries 155 JASON PENNELLS 14 Delivering learner support on-line: does the medium affect the message? 168 MARION PHILLIPS 15 Rethinking learner support in the Open University UK: a case study 185 ALAN TAIT 16 Collaborative on-line learning: transforming learner support and course design 198 MARY THORPE