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1 Introduction: the growth of the 'NGO management debate' 1 Introduction 1 The gro'ing - but reluctant - interest by NGOs in questions of management 8 The idea of management 14 The rise of development management 16 The new yield of 'third sector management' 20 Approaching 'NGO management' 22 PART I 2 Context , histories and relevant concepts 29 Introduction 29 Terminological muddles 33 Problems of defining NGOs 36 The histories of NGOs 39 NGOs and 'civil society' 44 From civil society to the 'third sector' 56 Conclusion 60 3 NGOs ard development 62 NGOs and the 'aid industry' 62 NGOs and the contexts of 'development' and 'relief' 67 Analysing NGO roles: implementers, catalysts and partners 68 Effectiveness: are NGOs any good at what they do? 76 Conclusion 81 4 Culture and ambiguity: anthropological approaches to NGO management 83 Introduction 83 NGOs and organization theory 86 Leadership and life cycles: Korten's model of NGO generations 88 Organizational learning 93 NGOs and organizational culture 96 Cross-cultural management, diversity and globalization 100 Power, culture and ambiguity: anthropological approaches 103 Conclusionn 106 PART II 5 Advocacy and service delivery: managing the main NGO activities 109 Introduction 109 Service delivery: means or end? 110 NGOs and advocacy: strategies for structural change 123 The role of innovation in NGO management 130 Evaluation, impact and 'scaling up' 134 Conclusion 138 6 NGOs and the management of relationships 140 Introduction 140 NGO relations with communities 146 NGO relations with government 148 NGOs and the business sector 151 NGOs and international development agencies 155 The rise of the discourse of 'partnership' 158 Conclusion 160 7 NGOs and the dynamics of internal management 162 Introduction 162 Thirt sector management research 165 Inter al management 172 The capacity building' debate 180 Organizational change and NGOs 184 Conclusion 187 8 Conclusion: towards an understanding of NGO management 189 Introduction 189 The composite model 190 Mudying the waters: hybridity and ambiguity 193 The growth of complexity 196 Conculsion 197