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Part I Introduction to Organizational Behavior i An Overview of Organizational Behavior 1 2 Managing People and Organizations 27 3 Managing Global and Workforce Diversity 52 Part II Individual Processes in Organizations 4 Foundations of Individual Behavior 85 5 Need-Based Perspectives on Motivation 113 6 Process-Based Perspectives on Motivation 137 7 Job Design, Employee Participation, and Alternative Work Arrangements 163 8 Goal Setting, Performance Management, and Rewards 189 9 Managing Stress and the Work-Life Balance 219 Part III Interpersonal Processes in Organizations to Communication in Organizations 248 11 Group Dynamics 280 12 Using Teams in Organizations 312 13 Leadership Models and Concepts 338 14 Leadership and Influence Processes 365 15 Decision Making and Negotiation 393 Part IV Organizational Processes and Characteristics 16 Dimensions of Organization Structure 429 17 Organization Design 458 18 Organization Culture 491 19 Organization Change and Development 521