Table of contents for Tourism management dynamics : trends, management, and tools / edited by Dimitrios Buhalis and Carlos Costa.


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1 Introduction                                                   1
Carlos Costa and Dimitrios Buhalis
Part One: New Trends                                              7
2 Demography                                                     9
C Michael Hall
3 Safety and security issues in tourism                         19
Dallen J Timothy
4 Crisis management in tourism                                  28
Tony S M Tse
5 Climate change and its implications for international tourism  39
David Viner and Sarah Nicholls
6 Monitoring as an approach to sustainable tourism              51
Graham Miller and Louise Twining-Ward
7 Media and communications                                      58
Rok V Klancnik
8 Liberalization and deregulation for tourism: implications for
competition                                                   68
Andreas Papatheodorou
9 New knowledge in tourism research                              78
Michael Riley and Edith M Szivas
Part Two: New Management                                         85
10 Organizations and management in the future                    87
Colin Hales
11 Innovation, creativity and competitiveness                    97
Peter M Burns
12 Chaos theory and managerial approaches                       108
Roslyn A Russell
13 SMEs in tourism                                               116
Dimitrios Buhalis and Mike Peters
14 The future of work and employment in tourism                  130
Tom Baum
15 Managing globalization                                        137
Frank Go and Erik van't Klooster
16 Resource management: social, cultural, physical environment
and the optimization of impacts                              145
David J Telfer and Atsuko Hashimoto
17  Actors, networks and tourism policies                        155
Bill Bramwell
18 Collaborative networks and partnerships for integrated
destination management                                       164
Tazim Jamal and Ute Jamrozy
Part Three: New Tools                                            173
19 Consumer centric tourism marketing                            175
Outi Niininen, Roger March and Dimitrios Buhalis
20  Cross-cultural tourism marketing                             187
Po-Ju Chen and Abraham Pizam
21 Information communication technology - revolutionizing tourism  196
Dimitrios Buhalis and Peter O'Connor
22 Tourism marketing information system: decision support
for the tourism manager                                      210
KarlW Wober
23 Forecasting tourism demand using econometric models           219
Gang Li, Haiyan Song and Stephen F Witt
24 Managing economic impacts, tourism satellite accounts
and observatories                                           229
Antonio Massieu
25 Tourism planning, development and the territory              236
Carlos Costa
Part Four: Conclusion                                           245
26  Conclusion: tourism management dynamics                     247
Carlos Costa and Dimitrios Buhalis



Library of Congress subject headings for this publication: Tourism, Tourism Management, Tourism Forecasting