Table of contents for Knowledge management in theory and practice / Kimiz Dalkir.


Bibliographic record and links to related information available from the Library of Congress catalog
Note: Electronic data is machine generated. May be incomplete or contain other coding.


Counter
1 INTRODUCTION TO KNOWLEDGE MANAGEMENT
IN THEORY AND PRACTICE ..................                   1
Learning Objectives                                         1
Introduction                                                2
What Is Knowledge Management?                               4
Multidisciplinary Nature of KM                            6
The Two Major Types of Knowledge                          8
The Concept Analysis Technique                            9
History of Knowledge Management                            12
From Physical Assets to Knowledge Assets                 16
Organizational Perspectives on Knowledge Management      17
Why Is KM Important Today?                                 18
KM for Individuals, Communities, and Organizations       20
Key Points                                                 21
Discussion Points                                          21
References                                                 22
2  THE KNOWLEDGE MANAGEMENT CYCLE ... .....                   25
Learning Objectives                                        25
Introduction                                               26
Major Approaches to the KM Cycle                           26
The Zack KM Cycle                                        26
The Bukowitz and Williams KM Cycle                       32
The McElroy KM Cycle                                     35
The Wiig KM Cycle                                        38
An Integrated KM Cycle                                     43
Strategic Implications of the KM Cycle                     45
Practical Considerations for Managing Knowledge            45
Key Points                                               46
Discussion Points                                        46
References                                               46
3  KNOWLEDGE MANAGEMENT MODELS . .              . . . . . . .  47
Learning Objectives                                      47
Introduction                                             48
Major Theoretical KM Models                              49
The von Krogh and Roos Model of Organizational
Epistemology                                          50
The Nonaka and Takeuchi Knowledge Spiral Model          52
The Knowledge Creation Process                        52
Knowledge Conversion                                  53
Knowledge Spiral                                      56
The Choo Sense-making KM Model                          58
The Wiig Model for Building and Using Knowledge         61
The Boisot I-Space KM Model                             66
Complex Adaptive System Models of KM                   67
Strategic Implications of KM Models                      72
Practical Implications of KM Models                      72
Key Points                                               73
Discussion Points                                        73
References                                               74
4  KNOWLEDGE CAPTURE AND CODIFICATION           .......      77
Learning Objectives                                      77
Introduction                                             78
Tacit Knowledge Capture                                   80
Tacit Knowledge Capture at Individual and Group Levels  82
Interviewing Experts                                  83
Structured Interviewing                               84
Stories                                               86
Learning by Being Told                                89
Learning by Observation                               90
Other Methods of Tacit Knowledge Capture              90
Tacit Knowledge Capture at the Organizational Level     94
Explicit Knowledge Codification                          96
Cognitive Maps                                         97
Decision Trees                                         98
Knowledge Taxonomics                                    99
Strategic Implications of Knowledge Capture and Codification  102
Practical Implications of Knowledge Capture and Codification  103
Key Points                                              104
Discussion Points                                       105
Note                                                    105
References                                              105
5 KNOWLEDGE SHARING AND COMMUNITIES
OF PRACTICE    .. . .  .. .  .............. .     ...    109
Learning Objectives                                      109
Introduction                                             110
The Social Nature of Knowledge                           114
Sociograms and Social Network Analysis                   116
Community Yellow Pages                                 119
Knowledge-Sharing Communities                            122
Types of Communities                                   123
Roles and Responsibilities in CoPs                     126
Knowledge Sharing in Virtual CoPs                      129
Obstacles to Knowledge Sharing                           132
The Undernet                                           133
Organizational Learning and Social Capital               134
Measuring the Value of Social Capital                  135
Strategic Implications of Knowledge Sharing              137
Practical Implications of Knowledge Sharing              138
Key Points                                               139
Discussion Points                                        140
Notes                                                    140
References                                               140
6  KNOWLEDGE APPLICATION .. . . . . . . . . . .      . . .  145
Learning Objectives                                      145
Introduction                                             146
Knowledge Application at the Individual Level            148
Characteristics of Individual Knowledge Workers        148
Bloom's Taxonomy of Learning Objectives                152
Task Analysis and Modeling                             159
EPSS                                                 160
Knowledge Application at Group and Organizational Levels  166
Knowledge Reuse                                        169
Knowledge Repositories                                 172
Strategic Implications of Knowledge Application          172
Practical Implications of Knowledge Application          173
Key Points                                               174
Discussion Points                                        174
Notes                                                    175
References                                               175
7  THE ROLE OF ORGANIZATIONAL CULTURE ....... ..            177
Learning Objectives                                      177
Introduction                                             178
Different Types of Cultures                              181
Organizational Culture Analysis                          182
Culture at the Foundation of KM                         185
The Effects of Culture on Individuals                 187
Cultural Transformation to a Knowledge-Sharing Culture  190
Organizational Maturity Models                          201
KM Maturity Models                                    204
CoP Maturity Models                                   207
Strategic Implications of Organizational Culture        209
Practical Implications of Organizational Culture        209
Key Points                                              213
Discussion Points                                       213
Notes                                                   214
References                                              214
8  KNOWLEDGE MANAGEMENT TOOLS ....... .                .   217
Learning Objectives                                     217
Introduction                                            218
Knowledge Capture and Creation Tools                    218
Content Creation Tools                                218
Data Mining and Knowledge Discovery                   219
Blogs                                                 222
Content Management Tools                              224
Knowledge Sharing and Dissemination Tools               225
Groupware and Collaboration Tools                     225
Wikis                                                 231
Networking Technologies                               232
Knowledge Acquisition and Application Tools             236
Intelligent Filtering Tools                           237
Adaptive Technologies                                 241
Strategic Implications of KM Tools and Techniques       241
Practical Implications of KM Tools and Techniques       242
Key Points                                              243
Discussion Points                                       243
Notes                                                   244
References                                              244
9  KM STRATEGY AND METRICS . . . . . . . . . . . .    .    247
Learning Objectives                                     247
Introduction                                            248
Knowledge Management Strategy                           251
Knowledge Audit                                       253
Gap Analysis                                          256
The KM Strategy Road Map                              257
The Management of Organizational Memory                 260
Balancing Innovation and Organizational Structure       263
Historical Overview of Metrics in KM                    266
KM Metrics                                              268
The Benchmarking Method                               272
The Balanced Scorecard Method                         275
The House of Quality Method                           277
Key Points                                              279
Discussion Points                                       279
Notes                                                   280
References                                              280
10  THE KM TEAM     . . . . . . . . . . . . .............   283
Learning Objectives                                     283
Introduction                                            284
Major Categories of KM Roles                            287
Senior Management Roles                               290
KM Roles and Responsibilities within Organizations      294
The KM Profession                                       296
The Ethics of KM                                      297
Key Points                                              300
Discussion Points                                       301
Note                                                    301
References                                              301
11  FUTURE CHALLENGES FOR KM . . . . . . . . . . . . . . . .303
Learning Objectives                                     303
Introduction                                            304
Political Issues Regarding Access                       305
The Politics of Organizational Context and Culture      307
How to Provide Incentives for Knowledge Sharing       309
Shift to Knowledge-Based Assets                         313
Future Challenges for KM                                318
KM Research Issues                                      319
A Postmodern KM?                                        322
Concluding Thoughts                                     323
Key Points                                              324
Discussion Points                                       325
References                                              326
Glossary                                                329
Index                                                   345



Library of Congress subject headings for this publication: Knowledge management