Table of contents for Crisis management by apology : corporate responses to allegations of wrongdoing / Keith Michael Hearit.


Bibliographic record and links to related information available from the Library of Congress catalog. Note: Electronic data is machine generated. May be incomplete or contain other coding.


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1  Introduction                                             1
2  Apologia, Social Drama, and Public Ritual                19
3  Legality and Liability                                   40
4  Apologetic Ethics (written with Sandra L. Borden)        58
5  Apologia and Individuals: Politicians, Sports Figures,   79
and Media Celebrities
6  Apologia and Organizations: Retail, Manufacturing,      121
and Not-for-Profits
7  Institutional Apologies: Institutional, Religious, and  165
Governmental
8  Conclusions: Corporate Apologia, Ideology, and Ethical  204
Responses to Criticism
References                                             219
Author Index                                           241
Subject Index                                          247





Library of Congress Subject Headings for this publication: Corporate image, Crisis management, Apologizing, Corporations Public relations, Business communication