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Part I Strategic human resource management agenda 1 1 Managing people: back to the future? 3 David Rees 2 Future trends in HR 15 Malcolm Higgs 3 Managing human capital 32 David Rees 4 Socially responsible management 52 Jason Leonard Part II The way people are managed 71 5 Managing performance 73 Elizabeth Houldsworth 6 Managing human talent 100 Tim Osborn-Jones 7 Managing virtual teams 125 Shawn Ireland 8 Managing rewards 152 Helen Murlis Part III Management competencies for future success 171 9 The emotionally intelligent leader 173 Malcolm Higgs and Victor Dulewicz 10 The culturally fluent manager 192 David Rees 11 The learning manager 209 Elizabeth Houldsworth 12 Managing mentoring and coaching 225 Richard McBain Concluding comments: the new HR agenda 249 Index 251Library of Congress Subject Headings for this publication: Personnel management