Table of contents for Organizational data mining : leveraging enterprise data resources for optimal performance / Hamid R. Nemati, Christopher D. Barko.


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Chapter I. Organizational Data Mining(ODM): An Introduction
     Hamid R. Nemati, University of North Carolina at Greensboro, USA
     Christopher D. Barko, University of North Carolina at Greensboro, USA

Chapter II. Multinational Corporate Sustainability: A Content Analysis Approach
     Riad A. Ajami, University of North Carolina at Greensboro, USA
     Marca Marie Bear, University of Tampa, USA
     Hanne Norreklit, Aarhus School of Business, Denmark

Chapter III. A Porter Framework for Understanding the Strategic Potential of Data Mining for the Australian Banking Industry
      Kate A. Smith, Monash University, Australia 
      Mark S. Dale, Monash University, Australia

Chapter IV. The Role ofData Mining in Organizational Cognition
      Chandra S. Amaravadi, Western Illinois University, USA
      Farhad Daneshgar, University of New South Wales, Australia

Chapter V. Privacy Implications of Organizational Data Mining.
      Hamid R. Nemati, University of North Carolina at Greensboro, USA
      Charmion Brathwaite, University of North Carolina at Greensboro, USA
      Kara Harrington, University of North Carolina at Greensboro, USA



Chapter VI. Knowledge Exchange in Organizations is a Potential, Not a Given:
     Methodologies for Assessment and Management of a Knowledge-Sharing Culture
     Richard E. Potter, University of lllinois at Chicago, USA 
     Pierre A. Balthazardl, Arizona State University West, USA

Chapter VII. Organic Knowledge Management for Web-Based Customer Service
     Stephen D. Durbin, RightNow Technologies, USA
     Doug Warner, RightNow Technologies, USA
     J. Neal Richter, RightNow Technologies, USA 
     Zuzana Gedeon, Right Now Technologies, USA

Chapter VIII. AData MiningApproach to Formulating a Successful Purchasing Negotiation Strategy
     Hokey Min, University of Louisville-Shelhy, USA 
     Ahmed Emam, Western Kentucky University, USA

Chapter IX. Mining Meaning: Extracting Value from Virtual Discussions
      William L. Tullar; University of North Carolina at Greensboro, USA

                  SECTION 111: ODM ANALYTICS AND AL;ORITHMS

Chapter X. An Intelligent Support System Integrating Data Mining and Online Analytical Processing
      Rahul Singh, University of North Carolina at Greensboro. USA 
      Richard T. Redmond, Virginia Commonwealth University, USA 
      Victoria Yoon, University of Maryland Baltimore Counot, USA

Chapter XI. Knowledge Mining in DSS Model Analysis
      David M. Steiger, University of Maine, USA
      Natalie M. Steiger, University of Maine, USA

Chapter XII. EmpoweringModern Managers: Towards an Agent-Based Decision Support System
      Rustam Vahidov, Concordia University, Canada

Chapter XIII. Mining Message Board Content on the World Wide Web for Organizational Information
      Cheryl Aasheim, Georgia Southern University, USA
      Gary J. Koehler, University of Florida, USA

                    SECTION IV: INDUSTRIAL ODM APPLICATIONS

Chapter XIV. Data Warehousing: The 3M Experience
      Hugh J. Watson, University of Georgia, USA
      Barbara H. Wixom, University of Virginia, USA
      Dale L. Goodhue, University of Georgia, USA




Chapter XV. Data Mining in Franchise Organizations
      Ye-Sho Chen, Louisiana State University, USA 
      Robert Justis, Louisiana State University, USA
      P. Pete Chong, University of Houston-Downtown, USA

Chapter XVI. The Use of Fuzzy Logic and Expert Reasoning for Knowledge Management and Discovery ofFinancial Reporting Fraud
      Mary Jane Lenard, University of North Carolina at Greensboro, USA
      Pervaiz A lam, Kent State University, USA

Chapter XVII. Gaining Strategic Advantage Through Bibliomining: 
     Data Mining for Management Decisions in Corporate, Special, Digital, and Traditional Libraries
      Scott Nicholson, Syracuse University, USA
      Jeffrey Stanton, Syracuse University, USA

Chapter XVIII. Translating Advances in Data Mining to Business Operations: The Art of Data Mining in Retailing,
      Henry Dillon, Independent Consultant, UK
      Beverley Hope, Victoria University of Wellington, New Zealand

                 SECTION V: 0DM CHALLENGES AND OPPORTUNITIES

Chapter XIX. Impediments to Exploratory Data Mining Success
      Jeff Zeanah, Z Solutions, Inc., USA

Chapter XX. Towards Constructionist Organizational Data Mining (0DM): Changing the Focus from Tech nology to Social Construction of Knowledge
      Isabel Ramos, Universidade do Minho, Portugal
      Jodo.4lvaro Carvalho, Universidade do Minho, Portugal

Chapter XXI. E-Commerce and Data Mining: Integration Issues and Challenges
      Parviz Partow-Navid, California State University, Los Angeles, USA
      Ludwig Slusky, California State University, Los Angeles, USA

Chapter XXII. A Framework for Organizational Data Analysis and Org!anizational Data Mining
      Bernd Knobloch, University of Bamberg, Germany





Library of Congress Subject Headings for this publication: Knowledge management, Data mining, Business Data processing